Have you seen our 30+ x 5-STAR Google Reviews?
Click here for full detail: Federation Tuckpointing ® Google Reviews
We have always requested client feedback and used this to assist us make changes and improvements in the way we do things.
Below is just a small selection of responses before the days of digital!
Rated 5/5 out of 12 reviews
We are very happy with the outcome of the work. John was easy to work with, very efficient and competent. I have enjoyed the whole experience because of the friendliness and amiability of your workers, and their focus on providing good service to the customer.
Should we need any further mortar work done around our home, I will not hesitate to contact Federation Tuck Pointing.
I would like to take this opportunity of thanking the team from Federation Tuckpointing for a very professional job. From my first contact with the estimator, who returned my various calls and knew exactly what I needed done, and then the lady from the office organising the time the tradesperson would arrive (which was exactly the day that I’d been promised) and then the tradesperson who completed the work. It was a pleasure to have a tradesperson who took pride in his work and cleaned up during and at the completion of the job, something that is fairly rare these days. The work was completed in a very professional manner.
Please forward my compliments to those involved.
You did my tuckpointing about 10 years ago – All good! And my dampproofing about 2 years ago. I would definitely recommend your services to family and friends. The ladies in the office, your rep and the tradesman were all a pleasure to deal with.
Attention to minimising mess and to clean-up were impressive. Appreciated scheduling at earliest convenient date after initial date proved to be a holiday.”
I’ve already referred your services to friends. The tradesmen were very prompt, friendly and courteous. The standard of workmanship was excellent.
Very good workmanship, on time, cleaned up very well, worked all day, very pleasant and we would vote “NG” worker of the month.
It wasn’t a large job but definitely needed to be done. We were very happy with the customer service and the completed work.
A professional company from office staff, to quoter to tradesman. It’s an excellent service with quoter and tradesman arriving on time. Work clean and colour match of mortar – perfect. Thank you.
Federation Tuckpointing provided a quick, professional expert job. They assessed the job and within a short time carried out the required work and allowed additional work to be performed at the same time. We had no worries cleaning up afterwards as they cleaned a removed debris as they worked. Thank you for a marvellous job done extremely well.
I’m absolutely happy with the overall service and would recommend you to family and friends with confidence. Professional, clean and tidy, on time. Will be happy to have you again should any more problems arise.
We found you to be professional, reliable and good communicators – all we could ask for.
I was overwhelmed by the friendly yet extremely thorough service from quote to completion. I would definitely recommend your services. I appreciated being given time to pursue my insurance claim following the original quote without any pressure put on me to proceed. In fact Mike encouraged me to continue to pursue it (even though I was unsuccessful in the end).
Heritage Conservation Architect
Contact us for Garry’s details
Ashley Parker – Senior Advisory Officer
Local Government Support & Development
At the end of each job, we send out a survey in order to get client feedback – either positive or negative.